So angry & filed a COMPLAINT

Yes, I’m really very annoyed & frustrated as well…so I decided to login complaint to SBS Transit.

Think it’s my 1st time waited for a bus for more than 30mins…it’s so ridiculous, rite? I reached the Interchange berth of the bus no. at 6.45pm & already got more than 15 commuters waiting for the bus but end up, all commuters including me waited till the bus arrived on time of 7.15pm. WHAT THE HELL!!!

In my heart started to scold “SHIT”, “DAMN IT” & “F***”… When I aboard the bus, I told the bus captain straightly that we have waited for 30mins & you know what… Damn it…he just nodded his head w/o any apologized to commuters that have waited so long…think he already expected that he will get some complaints from commuters & yes, I’m the one who had login complaint & I also heard other commuters said they will also complaint…

In the complaint feedback, I strongly suggested to SBS that they should improve Bus Captain to be more responsible on the timing or is it he forgot about the timing or is it the schedule was planned earlier for commuters to wait that long…normally schedule waited around 15-20mins which is already very long…

Moreover, SBS Transit announced previously that they will improve the arrival timing but how come this bus let us waited so long?? And even got the intention to increase fares due to fuel increase in order to cover their expenses of buying new buses…

Sometime, I got doubts on how SBS Transit did their maintenance for those buses as I encountered twice on the same day & next day that the “same no. plate” of bus broke down in half journey & all commuters had to alight & of cos we’re able to get back our fares but this caused us have to wait for the next bus & this time, the next bus was jammed up with too much commuters…

Think SBS Transit should do more training & improvement in order not to let commuters waited so long, unless, there’s traffic jam that we cant predict…

I was late home & was so hungry & keep drinking water…Damn It…

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